Terisa Lau

Interests

Music , UI/UX Design , Web Development , Digital Art , Cats

Skills

Soft Skills: Written and Verbal Communication, Customer Service, Technical Troubleshooting, Team Leadership and Collaboration, Problem-Solving, Adaptability, Organization and Time Management

Programming Languages and Frameworks: Java, JavaScript, TypeScript, Python, React, Bootstrap

Tools and Platforms: Git/GitHub, Microsoft Office, Google Suite, Adobe Creative Suite, Microsoft Clipchamp, Maya, Unity, PostgreSQL, MacOS, Windows

Languages: English, Chinese (Basic)

Education

University of Hawaiʻi at Mānoa, Honolulu, HI

B.A., Computer Science

  • Software Engineering
  • Computational Media Systems
  • Machine Learning Methods
  • Data Structures and Algorithms
  • Programming Animations

2023 - Present

Work

Help Desk Consultant, UH Information Technology Services

www.hawaii.edu/its/

  • Provided technical support to students, faculty, and staff via phone, email, and walk-in service.
  • Diagnosed and troubleshot a wide range of hardware and software issues, including campus network connectivity, university email clients, and learning management system access.
  • Assisted with account management tasks such as password resets, account unlocks, and multi-factor authentication setup.
  • Collaborated with senior IT staff to escalate complex issues and contribute to team-wide problem-solving efforts.

2023 - Present

Activities

Camp Counselor, I-Kuan Tao, Zhong Shu Temple

zhongshuusa.org/

Lead educational activities during Winter and Summer camps.

  • Planned, organized, and led engaging activities for campers.
  • Prepared materials and coordinated schedules with fellow staff members.
  • Supervised campers and maintained a safe, supportive environment.

2023 - Present

Awards

Dean's List, University of Hawaiʻi at Mānoa

Awarded for academic excellence.

Spring 2024

References

Available upon request