Terisa Lau

Honolulu, Hawaii USA

808-429-8819

Interests

Music , UI/UX Design , Web Development , Digital Art , Cats

Skills

Soft Skills: Written and Verbal Communication, Customer Service, Technical Troubleshooting, Team Leadership and Collaboration, Problem-Solving, Adaptability, Organization and Time Management

Programming Languages and Frameworks: Java, JavaScript, TypeScript, Python, React, Bootstrap

Tools and Platforms: Git/GitHub, Microsoft Office, Google Suite, Adobe Creative Suite, Microsoft Clipchamp, Maya, Unity, PostgreSQL, MacOS, Windows

Languages: English, Chinese (Basic)

Education

University of Hawaiʻi at Mānoa, Honolulu, HI

B.A., Computer Science

Software Engineering
Computational Media Systems
Machine Learning Methods
Data Structures and Algorithms
Programming Animations

2023 - Present

Work

Help Desk Consultant, UH Information Technology Services

www.hawaii.edu/its/

Provided technical support to students, faculty, and staff via phone, email, and walk-in service.
Diagnosed and troubleshot a wide range of hardware and software issues, including campus network connectivity, university email clients, and learning management system access.
Assisted with account management tasks such as password resets, account unlocks, and multi-factor authentication setup.
Collaborated with senior IT staff to escalate complex issues and contribute to team-wide problem-solving efforts.

2023 - Present

Activities

Camp Counselor, I-Kuan Tao, Zhong Shu Temple

zhongshuusa.org/

Lead educational activities during Winter and Summer camps.

Planned, organized, and led engaging activities for campers.
Prepared materials and coordinated schedules with fellow staff members.
Supervised campers and maintained a safe, supportive environment.

2023 - Present

Awards

Dean's List, University of Hawaiʻi at Mānoa

Awarded for academic excellence.

Spring 2024

References

Available upon request